The preferred concierge was very helpful. The preferred lounge has snacks and excellent cocktails, a great place to meet before going for supper. Our friends who were not preferred confirmed that the drinks were stronger in our area too. There were people constantly asking us if we wanted another drink at the pool. Preferred beach and pool have better liquor and excellent service. This is a fantastic resort and you will enjoy it if you do not upgrade, but we were very happy we went with the Preferred club. I was here with my husband Jan 11-18 2019. I was very impressed with the high calibre of customer service, professionalism, friendliness and excellent language skills.Īs far as the resort itself, the beach. ![]() Our room had turndown service, the mini bar was kept stocked with lots of treats, and the room itself was excellent.Īs a side note, I have been to the Mayan Riviera 16 times and I know if I left a cell phone behind I would never have gotten it back, the security and honesty of the staff at this resort was incredible. We left our safe unlocked and security had to meet us to unlock it, and we left a cell phone at a restaurant at Breathless and both times our concierge got it all figured out for us.Ĥ. The preferred lounge has snacks and excellent cocktails, a great place to meet before going for supper.ģ. Our friends who were not preferred confirmed that the drinks were stronger in our area too.Ģ. ![]()
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